Returns & refunds
Not quite right? Returns and exchanges are free within 7 days of delivery.
Free returns and exchanges within 7 days
If you change your mind or need a different size or colour, tell us within 7 days of receiving your order and we will cover the cost of sending it back.
Your right to cancel: 14 days
Under the Consumer Contracts Regulations you can also cancel your order for any reason within 14 days of receiving it. If you tell us between day 8 and day 14, you can still return your pieces for a full refund of the item price; in that case the return postage is paid by you.
How to return or exchange
- Email costumercare@dodjafashion.com or message us on +44 7984 241004 with your order number and the pieces you are sending back. Tell us if you would like an exchange.
- We reply with the return address and instructions. For free returns we arrange the postage.
- Send the pieces back unworn, unwashed and with their original tags within 14 days of contacting us. Keep your proof of postage until your refund arrives.
Refunds
We refund to your original payment method within 14 days of receiving your return, and usually much sooner. If you cancel your whole order, we also refund the delivery cost you paid (our delivery is free, so normally there is none). Your bank may take a few working days to show the refund.
Please look after your pieces while deciding. If a returned piece has been worn, washed or damaged, we may reduce the refund to reflect the loss in value.
Exchanges
For a different size or colour, tell us when you contact us. If the piece is in stock we send it as soon as your return is on its way, at no extra cost. If it is not in stock we refund you instead.
Faulty or wrong items
If something arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will arrange a free return and give you a full refund, a repair or a replacement, whichever you prefer. This does not affect your other legal rights under the Consumer Rights Act 2015.
Sale and clearance pieces
Sale and clearance pieces can be returned in exactly the same way as full-price pieces.